Shipping Policy
Processing Time: Ready-to-ship Orders are typically processed within 1-2 business days. For customized or made-to-order items, processing times may vary based on the complexity of the order.
Shipping Methods: We partner with leading local and international courier companies including DPD, GLS, UPS, and more to ensure efficient and reliable delivery. Shipping methods and times are determined based on your location and the volume of products ordered.
International Shipping: We offer shipping to any country worldwide. Shipping costs are calculated based on the destination and the quantity of products ordered. Once your order is placed, we will provide a detailed shipping quote.
Shipping Costs: Shipping costs vary depending on the location and quantity of items in your order. Please contact our sales team for a precise shipping quote.
Order Tracking: After your order has been dispatched, you will receive an email with tracking information. You can monitor the status of your shipment through our tracking portal.
Address Changes: Please ensure that your shipping address is accurate at the time of order placement. We are unable to modify addresses once an order is in process. If you need to correct an address, please contact our customer service team as soon as possible.
Return Policy
Return Eligibility:
- Made-to-Order Items: Custom-built or made-to-order products are non-returnable.
- Ready-to-Ship Items: Due to our wholesale model, we do not offer a standard 14-day return policy for ready-to-ship items. All sales are final.
Quality Issues: If you receive products with visible defects or production issues, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund for the affected items, based on your preference and convenience.
How to Report Quality Issues:
- Contact Us: Email our customer service team at vikottishoes@gmail.com with your order number and detailed description of the issue.
- Provide Evidence: Include clear photographs of the defect or damage in your communication.
- Resolution: We will assess the issue and either dispatch a replacement or process a refund for the defective items.
Refunds: Refunds for defective products will be processed to the original payment method upon confirmation of the defect. Please allow 5-7 business days for the refund to be reflected in your account.
Exchanges: At this time, we do not offer direct exchanges. If you require different items, please return the defective products and place a new order.
Contact Us: For any inquiries or issues related to shipping and returns, please contact our customer service team at vikottishoes@gmail.com or call us at +40 737 360 986
